[PDF.78si] A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

[PDF.pf12] A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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#682453 in eBooks 2008-08-18 2008-07-01File Name: B005M0CZV00 of 0 people found the following review helpful. I love this book, but please fix the Kindle formatting!By Deborah_in_ABQI love this book, but please fix the Kindle formatting! Most of the text is in italics, which makes it difficult to read, and many of the footnotes are not linked as they should be. It looks as if the print book went through some automated process for becoming a Kindle book, and no one bothered to even look at it and see if it worked.I read the first edition of this book backFrom Scientific American"This is simply a terrific book, chock-full of thought-provoking concepts and ideas that are just plain smart. I have found few business books to be this useful. I plan to review it regularly to keep me on top of my craft." "A complaint Is a Gift is itself a gift. This is a jThe first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback ndash; in fact, theyrsquo;re your best bargain in market research. Customer complaints can give businesses a wake-up call when theyrsquo;re not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively st...

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